Stefan West came recommended to us by a friend who also had a great experience with purchasing a new home. Needless to say we were not disappointed in any way whatsoever, and we can say without a doubt that he even exceeded our expectations. Stefan constantly and consistently went above and beyond to make sure that we found the home that we loved over the 18 months that we were searching for a home to purchase. He always did his absolute best to conform to our time schedule, even at a moments notice when we would suddenly find a house that we just had to go see that same day with just hours notice. He never ignored us or let his commitment to servicing us dissipate in any way over the past 18 months, even after times when we feared that he might want to abandon our unyielding pickiness for homes that he showed us. Even when Stefan would go away on vacation, when most people would have gone off the grid and ceased any contact, he would go out of his way to contact us and ensure that we were being taken care of. One thing that my wife and I especially appreciated was Stefan taking the time to really explain everything to us, advising us, and candidly so that we knew what to expect. There were times that his advisement even meant less commission for him, which really showed that he cares about his clients and really, genuinely wants the absolute best for them and not what is best for his own bank account such as we have run into with other self-serving Realtors in past transactions.
I could really go on all day about the great things that Stefan did for us. Plain and simple if you want to ensure that your home purchase is as smooth and pleasant as possible, and furthermore that you and your family’s best interests are being looked out for, go with West Realty. Their dedication to customer service is bar none and not only would we without a doubt use Stefan and his team again, we are referring any friends or family to use him for their own home purchase or selling needs.
On a side note, we saw that there was a negative review of Missy, a Realtor there at West Realty, and at one point when Stefan was out of town and unavailable to go with us to home tours, she went out of her way to meet up with us less than an hour later even when she was a fair distance out of town herself. She was also very good at advising us and making us aware of the process with potentially purchasing a new-build home. Our experience with her was very good, and we felt that we were in just as good hands with her as we were with Stefan, and she definitely was a a contributing factor to the phenomenal experience that we had with West Realty.
We greatly appreciate the hard work and sacrifice of Stefan and his entire team in helping us find the perfect house for us!